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Common Queries

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

What is your return policy?

Returns and Refunds will be given on products either damaged or spoiled: Product to be returned as soon as packet has been opened and identified to have a problem:

Do you have special offers:

Special offers are promoted and advertised through our Facebook Home page:

What are the payment options?

Payment options are visa debit, cash, credit card and in process presently discussing payment options with Payright for purchases to be paid by instalments : We are in the process of setting up with Payright: Will keep you posted:  Pet owner will soon be able to click, collect and pay later:     

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Stock Delivery 

Purchases can be collected from 39 Maple Drive Andergrove QLD during business hours Monday to Saturday: Sunday Closed   

Purchases will be delivered to local areas including surrounding areas of the region: 

Are purchases delivered to interstate and International: 

Due to COVID - 19 pandemic deliveries at the present time will not be delivered interstate or international until further

notice   

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Should you require more informaiton regarding our FAQ policies let us know and we will do our best to assist you.